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IT Infrastructure and Support Profile

Richard Harrison

I am building a move into IT with a focus on infrastructure, hosting, automation, and practical support tooling. My recent work combines Laravel platform development, self-hosting, monitoring, and secure access workflows with a strong operational background from healthcare and military service.

Target Roles IT Support, Infrastructure, and Systems Administration
Current Focus Hosting, monitoring, secure access, and Laravel-based tooling
CV Access Full CV available on request
Infrastructure & Hosting PHP / Laravel Monitoring & Alerting Automation & Tooling Security & Access Control Self-hosting
Recent Highlights

What I've Built Recently

MFA and account security

Built multi-factor authentication flows, recovery controls, and admin-side reset tooling for safer account access.

SSO provider capability

Added central SSO functionality to support trusted external services with controlled client management.

Monitoring and uptime workflows

Implemented uptime checks, alerting, staged outage confirmation, and dashboard visibility for operational services.

Practical admin automation

Delivered ticketing, invite flows, feature flags, lifecycle automation, and maintenance actions for day-to-day operations.

About Me

Operational background, practical mindset

I currently work in the ambulance service as part of a team specialising in pre-term and sick babies. That environment has built a strong mindset around responsibility, teamwork, calm decision-making, and getting details right when they matter.

IT has always been a serious hobby for me. For a long time I kept it that way after being advised that hobbies should stay hobbies rather than become work. I now want to change that and move the technical work I have been building around hosting, infrastructure, automation, and application support into a professional IT role.

I am also a veteran of the British Army, and I now volunteer with the Army Cadet Force. That background continues to shape how I approach discipline, reliability, and supporting people properly.

Technical Snapshot

Skills and working knowledge

Infrastructure

Self-hosting, uptime monitoring, alerting, backups, service reliability, operational troubleshooting, and practical homelab administration.

Hosting

Shared hosting deployment, cPanel familiarity, domain and service management, HTTPS enforcement, and production-minded maintenance workflows.

Development

Laravel, PHP, Blade, SQL/MariaDB, admin tooling, secure user flows, ticketing systems, automation endpoints, and workflow-focused web applications.

Security

MFA, SSO, role-based access, secure invite flows, session-aware account handling, bot protection, and privacy-conscious public forms.

Platforms

Working knowledge of Proxmox, WHMCS, Docker, Linux, and broader hosting/admin panel environments used around self-hosting and service management.

Supporting Knowledge

Prior knowledge of Flutter and mobile app development for iOS and Android, kept as supporting capability rather than the main focus of this site.

Recent Practical Experience

Evidence from recent work

Secure access and account management

Implemented MFA onboarding, challenge flows, backup codes, invitation prompts, and admin recovery controls to improve account security without blocking normal use.

SSO and identity capability

Added SSO client management and identity-provider style behaviour so external services can trust a central authentication source.

Monitoring and operations

Built uptime checks, manual validation actions, downtime and recovery alerting, and dashboard visibility with operational controls suited to real service maintenance.

Workflow automation and admin tooling

Delivered ticketing lifecycles, inbound email handling, feature toggles, invite flows, and practical maintenance tooling designed for repeatable admin use.

Project Showcase

Practical work and delivery examples

Larkum Scheduling Demo screenshot Scheduling Demo

Larkum Scheduling Demo

Built to model ambulance workforce planning workflows with rota coverage, leave handling, and recovery logic. Open the live demo.

Hampshire Low-Carb screenshot Laravel Platform

Hampshire Low-Carb Community

Member-focused Laravel platform with secure account handling, admin workflows, gated content, and practical support tooling for ongoing management. Visit the live site.

Operational check system screenshot Operations

Operational Check System

Designed to support repeatable operational checks with better visibility, clear task flow, and less friction for day-to-day users.

Home-lab project screenshot Infra

Home-Lab and Self-Hosting

Ongoing hands-on work around service hosting, monitoring, backups, controlled updates, and operational reliability across self-managed systems.

WeightTrack website screenshot Health Tracking

WeightTrack

Simple progress tracking focused on clear everyday use, straightforward reporting, and a lightweight interface. Open the live site.

Totton Carnival site screenshot Public Website

Totton Carnival Website

Public-facing event website built around clarity, accessible information, and practical visitor-focused content presentation.

What I Bring
Operational discipline shaped by ambulance service and military experience.
Practical systems thinking focused on reliability, supportability, and clear user flows.
A security-aware approach to authentication, permissions, and public-facing forms.
Comfort working across hosting constraints, admin tooling, and real maintenance tasks.
A habit of building things that are useful in day-to-day operations, not just technically interesting.
A genuine long-term interest in IT that is now becoming my professional direction.
Contact Me

Get in touch about roles, opportunities, or a copy of my CV

If you would like to discuss an IT role, ask about my recent work, or request a copy of my CV, use the contact form and I will reply directly.